Business process outsourcing (BPO) enables organizations to redefine their operational priorities, adapt and compete better. BPO addresses efficiency and effectiveness of operations, and provides greater flexibility to adapt to the changing times.
Brainchild BPO is powered by a combination of domain expertise, process skills and superior technology, to offer a predictable process outsourcing experience.
We help you achieve your business goals by enabling you to focus on core functions rather than invest valuable time on non-core and people-intensive processes. The Brainchild BPO transformation experience ensures that the same job is done cheaper and in a better way.
Brainchild carries out BPO work in the following areas:
Finance & Accounting Services
- Document Management
- Billing
- Shareholder Services
- Claims processing
- Account Receivable and Payable
- General Ledger
- Accounting Services
Insurance Services
- Policy Owner Services
- Claims Processing
- Transaction and Reinsurance Accounting
- Annuity Processing
- Benefit Administration
- Customer Information Capture
- Risk Assessment and Premium Computation
- Policy Processing and Account Monitoring
- Claims Management
- Payment Reconciliation
Asset Management Services
- Account Creation
- Account Maintenance
- Transfers and Addition
- Dividend Payment
- Brokerage Payment
- MIS Reporting
- Customer Service
Health Care
Web-related Services
- Website management
- Site Personalization
- Site Marketing
- Search Engine, Directory optimization and Positioning
- Catalog/Content Management
- Web Analytics
- Database Design
- Web Security Services and Integration with CRM
- E-Learning
- E-Publishing
Customer Contact Services
At a time when the customer demands are ever-increasing, count on us to offer customer contact services that leave a lasting, positive impression about you.
Our Customer Contact Services offer a perfect blend of inbound and outbound Voice, Web and Chat services. We provide inbound and outbound Contact Center Services for both the Business-to-Consumer and Business-to-Business markets 24x7, 365 days, around the world. Our Contact Centers offer you high-quality, cost-effective, risk-proof coverage of your diverse and geographically distributed customer base.
Our Customer Contact Services include
- Customer Care
- Cross-sell
- Information Dissemination
- Survey Programs and Data Collection
- Customer Complaints
- Enquiry Handling
- Order Processing
- Product Promotion
- Product Support
- Catalog Sales
- Lead Generation
- Telemarketing
- Collection Calls
Our services will help you use and integrate customer information throughout your enterprise. This, in turn, will lead to increased revenues and further enhance your customers' experience.
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